The Branch Operations Manager is responsible for the overall direction, coordination and evaluation of the Branch, including the management of assets.

Interviewing, hiring and training new team members; conducting performance appraisals, team member counseling and disciplinary actions, addressing complaints and resolving problems when possible. Communicates regularly with the Regional Operations Manager, and Human Resources when needed. Instills and maintains a customer service-oriented philosophy in all conduct to self and other team members. Prepares and submits annual operational budget for approval and develops plans for the efficient use of resources. Participates in planning personnel safety, ensures safety procedures are followed and makes recommendations regarding safety issues. Coordinates with customers and Branch management team to evaluate, promote and provide improved and expanded services in the area. Uses vehicle to deliver orders or pick up returned merchandise in a safe and courteous manner. Other duties may be assigned. Essential Job Skills Ability to perform basic clerical and physical tasks. Strong leadership and organizational skills. Excellent interpersonal and communication skills and capability of working effectively with others. Ability to read and write comprehensive detailed instructions, correspondence and memos. Must be able to read, write and speak English fluently. Proficient in basic math skills. Be able to lift 50 pounds. Detail-orientated and strong prioritization skills. Supervisory and time management skills. Microsoft Office. Ability to solve practical problems and deal with a variety of concrete variables.

Requirements At least 4 years of prior leadership experience in a warehouse related field. At least 1 year of cash handling experience. Comfortable with using Microsoft Office application. Highschool diploma or GED equivalent. Must be able to read, write and speak English fluently. Eligible to work in the Unites States. Be available to open and close the warehouse, Monday through Friday, and Saturdays (as needed). Meet all applicable state-specific driver’s license requirements. Ideal Candidates Comfortable with all aspects of Microsoft Office (Outlook, PowerPoint, Word, Excel). Extremely organized and demonstrates the ability to prioritize effectively. Understands staffing requirements. Broad understanding of multiple department functions. Must be able to read, write and speak English fluently. Have excellent multitasking ability Willingness to continue to evolve and develop personal skills to meet the changing environment. Demonstrated self-starter and motivated individual. Ability to challenge upwards – respectful pushback. Willingness to learn new skills and gain knowledge about all aspects of the Branch operations. Bilingual skills are preferred. Associates degree preferred. Understanding of P&L. Education Highschool diploma or GED equivalent. Associates degree preferred. Certificates, Licenses Willing to get powered equipment certification. Must meet all applicable state-specific driver's license requirements prior to driving a company vehicle to perform delivery duties. Must have a valid driver’s license with an acceptable motor vehicle record (MVR) per department standards. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand, walk, use hands and fingers, reach with arms, talk, and listen. The team member is frequently required to stoop, kneel, and crouch and occasionally required to sit, climb, or balance. The team member must be able to regularly lift and/or move up to 25 pounds, and frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly exposed to moving mechanical parts and occasionally exposed to high places, fumes, or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is generally high (loud).